Privacy Notice

1. Who we are

This Privacy Notice describes how TuningTechnics ("we", "us", "our") processes personal data when you use our website and ECU calibration services. TuningTechnics is the data controller for personal data collected through this site. You can contact us at contact@tuningtechnics.com.

2. Categories of personal data we collect

• Identity & contact: name, email address, phone number.
• Vehicle data: make, model, generation, year, transmission, ECU type, engine code.
• Order data: services requested, notes, uploaded ECU files, completed calibration files.
• Transaction data: order number, payment status, invoice references, currency and amounts associated with accepted quotations.
• Technical data: IP address, device and browser information, log data, basic analytics.
• Support correspondence: messages you send to us.

3. Purposes and legal bases

• Providing the service (preparing and delivering your calibration, managing orders) — performance of a contract.
• Quotation, invoicing and tax — performance of a contract and legal obligation.
• Security, fraud prevention and abuse detection — legitimate interests.
• Product improvement and analytics — legitimate interests.
• Customer support — performance of a contract and legitimate interests.
• Legal and regulatory compliance — legal obligation.

4. Sharing of personal data

We share personal data with the following categories of recipients:

• Payment providers — the bank or processor used to settle accepted quotations.
• Service providers and subprocessors — hosting, database, file storage, transactional email, error monitoring and analytics providers acting on our instructions.
• Professional advisers — legal, accounting and tax advisers where necessary.
• Authorities — where required by law, regulation, legal process or enforceable governmental request.

5. International transfers

Some of our service providers may process personal data outside your country of residence, including the UK, EEA and US. Where required we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Retention

We retain personal data only for as long as necessary to provide the service, to comply with our legal, tax and accounting obligations, and to resolve disputes. Uploaded ECU files and completed calibration files are retained for the duration of the customer relationship plus a reasonable archival period, after which they are deleted or anonymised.

7. Your rights

Subject to applicable law you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with your supervisory authority. To exercise these rights, contact us at contact@tuningtechnics.com. We will respond within one month where required by law.

8. Security

We apply appropriate technical and organisational measures, including encryption in transit, access controls, private file storage and signed URLs, to protect personal data against unauthorised access, alteration, disclosure or destruction.

9. Cookies

We use strictly necessary cookies and similar technologies required to operate the site (for example, to keep you signed in to administrative areas and to remember your theme preference). We may also use basic analytics. You can control cookies through your browser settings.

10. Changes to this notice

We may update this Privacy Notice from time to time. Material changes will be highlighted on this page with a revised "Last updated" date.

11. Contact

Questions about this notice or your personal data? Email contact@tuningtechnics.com.